Support

Email support@snapcookbook.com and we'll get back to you as soon as we can, usually within two working days.

A recipe didn't scan well

Tell us which iPhone you have and what went wrong: missing lines, wrong amounts, or a page it couldn't read. If you're happy to, attach the photo; it helps us improve scanning. Recipe photos you send us are used only to look into your problem and are deleted afterwards.

Recipes missing on another device

Recipes sync through your iCloud. Check that you're signed in to the same Apple Account on both devices and that iCloud is turned on in Settings. Syncing a large library for the first time can take a few minutes.

Subscriptions, trials and refunds

SnapCookBook Pro is sold and billed by Apple. You can see, change or cancel it in Settings → your name → Subscriptions. Refunds are requested from Apple at reportaproblem.apple.com. If you bought Pro and it isn't showing, tap Restore purchases in the app's Settings.

Privacy and data requests

See Your data for how to export or delete your recipes, or email us with "Privacy" in the subject line.